Sunday, July 22, 2018

Travel Assistance through FrontierMEDEX Program

Services through the FrontierMEDEX Program are included in the benefits available to students and their covered dependents insured through the Student Health Insurance Plan.

Claims for reimbursement of services not provided by FrontierMEDEX will not be accepted. Reimbursement for medical services received should be submited to the health insurance claims administrator and will be subject to the policy limits of the Student Health Insuarnce Plan.


For students studying or traveling abroad, the Student Health Insurance Plan provides worldwide Travel Assistance Services to you or your covered dependents through FrontierMEDEX.

The requirements to receive these services are as follows:

International Students are eligible to receive worldwide travel assistance services, except in your home country.

Domestic Students are eligible when 100 miles or more away from their campus address and 100 miles or more away from their permanent home address or while participating in a Study Abroad program.

All services must be arranged and provided by FrontierMEDEX, any services not arranged by FrontierMEDEX will not be considered for payment.

The Emergency Medical Evacuation and Return of Mortal Remains services provided by Frontier MEDEX meet U.S. visa requirements. The Emergency Medical Evacuation services are not meant to be used in lieu of or replace local emergency services such as an ambulance requested through emergency 911 telephone assistance.

Key Services include:

  • Transfer of Insurance Information to Medical Proivders
  • Transfer of Medical Records
  • Worldwide Medical and Dental Referrals
  • Emergency Medical Evacuation
  • Transportation to Join a Hospitalized Participant
  • Replacement of Corrective Lenses and Medical Devices
  • Hotel Arrangements for Convalescence
  • Return of Dependent Children
  • Legal Referrals
  • Message Transmittals
  • Monitoring of Treatment
  • Medication, Vaccine and Blood Transfers
  • Dispatch of Doctors/Specialists
  • Facilitation of Admission Hospital Payments
  • Transportation After Stabilization
  • Emergency Travel Arrangements
  • Continuous Updates to Family and Home Physician
  • Replacement of Lost or Stolen Travel Documents
  • Repatriation of Mortal Remains
  • Transfer of Fundss
  • Translation Services

To access service, please call:
(800) 527-0218 Toll-free within the United States
(410) 453-6330 Collect outside the United States
Services are also accessible via email at

When calling FrontierMEDEX Operations Center, please be prepared to provide:

1. Caller's name, telephone and (if possible) fax number, and relationship to the patient;
2. Patient's name, age, sex and FrontierMEDEX ID number as listed on your Medical ID card;
3. Description of patient's condition
4. Name, location, and telephone number of hospital, if applicable;
5. Name and telphone number of the attending physican; and
6. Information of where the physican can be immediately reached.