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Vanderbilt University

Claims Company Information

For information on general claims processing, please click the expand button:

Important Claims Payment Information

Who is my Claims Company?

HealthSmart Benefit Solutions is responsible for processing your claims. Their dedicated claims analysts and customer service representatives can address any questions you have on an outstanding claim or on how a claim has been paid.

Important Health Insurance ID Card Instructions

HealthSmart Benefit Solutions is responsible for processing your claims on behalf of your insurance company Crum & Forster SPC.

How to Download the myHealth App

Please follow these instructions to obtain your Health Insurance ID card from their mobile app:

1. Visit either the Apple or Google Play app store.

2. Search for "myHealth For HealthSmart".

3. Tap the “Get" or "Install” button next to the HealthSmart app and it will begin to install.

4. Once installed, a new app icon will appear on your screen.

How to Register and Login

Please follow these instructions to obtain your Health Insurance ID card from their mobile app:

1. Click on the HealthSmart app.

2. If you've already registered, sign in using your username and password.

3. To set up your new myHealth account, click on "Create Account." You will be redirected to a page that requires you to complete some information. Once completed, enter a new username and password that will grant you access to your myHealth account. Then just tap "Register"

4. Now, you can use the same username and password to login to your myHealth account any time. You can also access your account online at myhealth.healthsmart.com.

 

Claim Form

A claim form is not required. However, you can download one by clicking on the following link:
Claim Form

How do I contact HealthSmart Benefit Solutions?

HealthSmart Benefit Solutions
3320 West Market St., Suite 100
Fairlawn, OH 44333

You can call them toll-free at 833-780-3894, or contact them by email at akronclaims@healthsmart.com.

You can also register with HealthSmart myHealth in order to be able to review your claims online. To register, go to www.healthsmart.com and click on "I am a Student" to create your online account.

  • Gallagher Student Health & Special Risk
    500 Victory Road, Quincy, MA 02171
  • Fax
    617-479-0860