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Claims Company Information

For information on general claims processing, please click the button.

Important Claims Payment Information

Who is my Claims Company?

Beginning with the 2013-2014 policy year, Blue Cross Blue Shield of Massachussetts is responsible for processing your claims. Their dedicated claims analysts and customer service representatives can address any questions you have on an outstanding claim or on how a claim has been paid.

Blue Cross Blue Shield
800-241-0803
www.bluecrossma.com/wps/portal/members/my-account

How can I obtain claims info from Blue Cross Blue Shield?

Click on the following link: www.bluecrossma.com/wps/portal/members/my-account

Please note: To create an account with BCBS Member Services, you will need your Medical Plan Member ID number (found on your ID Card).

How do I contact HealthSmart Benefit Solutions, formerly known as Klais?

HealthSmart Benefit Solutions
3320 West Market St., Suite 100
Akron, OH 44333

Call them toll free at 800-331-1096, or by email at akronclaims@healthsmart.com.