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Merrimack College

Claims Company Information

For information on general claims processing, please click the expand button:

Important Claims Payment Information

Who is my Claims Company?

Blue Cross Blue Shield of Massachusetts is responsible for processing your claims. Their dedicated claims analysts and customer service representatives can address any questions you have on an outstanding claim or on how a claim has been paid.

Blue Cross Blue Shield
800-241-0803
www.bluecrossma.com/wps/portal/members/my-account

Important Health Insurance ID Card Instructions

ID cards are available online through the MyBlue app, available in the App Store or on Google Play. You'll need your BCBS ID number (not your Social Security Number) to create your account. Your BCBS ID number is available by logging in and going to the 'Account Home' section of this website.

ID cards are mailed by Blue Cross Blue Shield to the address on file with Gallagher Student Health. Cards are usually sent 10-14 business days after Gallagher Student Health has received your enrollment information from your school.

If you need a replacement ID card, request one by logging on to www.bluecrossma.com or by calling 1-800-253-5210.

How can I obtain claims info from Blue Cross Blue Shield?

Click on the following link: www.bluecrossma.com/wps/portal/members/my-account.

Please note: To create an account with BCBS Member Services, you will need your Medical Plan Member ID number (found on your ID Card).