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Claims Company Information

For information on general claims processing, please click the button.

Important Claims Payment Information

Who is my Claims Company?

Aetna Student Health is responsible for processing your claims. Their dedicated claims analysts and customer service representatives can address any questions you have on an outstanding claim or on how a claim has been paid.

Claims Form

A claim form is not required. However, you can download one by clicking on the following link: Medical Claims Form

How do I contact the claims company ?

For services received on or after September 1, 2011, please submit claims to:

Aetna Student Health
PO Box 981106
El Paso, TX, 79998

You can call them toll-free at 866-746-6586.

You can also register for Aetna Navigator to review your claims online. To register, go to www.aetnastudenthealth.com.

For services received prior to September 1, 2011, please submit claims to:

HealthSmart Benefit Solutions
3320 West Market St., Suite 100
Fairlawn, OH 44333
You can call them toll-free at 800-331-1096, or contact them by email at akronclaims@healthsmart.com.