For information on general claims processing, please click the expand button:
Important Claims Payment Information
Who is my Claims Company?
Consolidated Health Plans is responsible for processing your claims. Their dedicated claims analysts and customer service representatives can address any questions you have on an outstanding claim or on how a claim has been paid.
Providers will bill the claims company directly. In the event that you paid for services and need to be reimbursed, mail the original invoice, proof of payment, and a copy of insurance ID card to Consolidated Health Plans. Medical claim forms are not required. Please retain a copy of all mailed documentation for your records. Approximately 30 business days are required to process a reimbursement for a medical claim.
A claim form is not required. However, you can download one by clicking on the following link:
How do I contact Consolidated Health Plans?
Consolidated Health Plans
2077 Roosevelt Avenue Springfield, MA 01104 Phone: 800-633-7867
For claims incurred during the 2017-2018 policy year please contact:
PO Box 809025
Dallas, TX 75380-9025
- Gallagher Student Health & Special Risk
500 Victory Road, Quincy, MA 02171
CONTACT CUSTOMER SERVICE