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Claims Company Information

For information on general claims processing, please click the button.

Important Claims Payment Information

Who is My Claims Company?

Beginning with the 2015-2016 policy year, UnitedHealthcare StudentResources is responsible for processing your claims. Their dedicated claims analysts and customer service representatives can address any questions you have on an outstanding claim or on how a claim has been paid

How Do I Contact the Claims Company:

UnitedHealthcare StudentResources
PO Box 809025
Dallas, TX 75380-9025
1-866-948-8472
Email: GKClaims@uhcsr.com
Register for Online Claims Look-Up at www.uhcsr.com

Providers will bill the claims company directly. In the event that you paid for services and need to be reimbursed, mail the original invoice, proof of payment, and a copy of insurance ID card to UnitedHealthcare StudentResources. Medical claim forms are not required. Please retain a copy of all mailed documentation for your records. Approximately 30 business days are required to process a reimbursement for a medical claim.

Claim Form

A claim form is not required. However, you can download one by clicking on the following link:
Medical Claim Form


For services received during the 2014-2015 policy year, please submit claims to:

HealthSmart Benefit Solutions
3320 West Market St., Suite 100
Fairlawn, OH 44333

You can call them toll-free at 877-349-9017, or contact them by email at akronclaims@healthsmart.com.