Your username is your USD email address. (i.e. email@example.com)
Returning Users: You were required to change your password when you initially logged in. If you have forgotten your password, click the "Forgot Password" link and enter your username. Instructions to reset your password will be sent to your school email address.
First Time Users:
Your password is your 7-digit USD Student ID # with "00" placed before it making it a total of 9 digits as shown in this example: (i.e. 001234567). If you have already reset your password, your password is no longer your student ID number. If you do not recall your updated password, you will need to click the 'Forgot Password' link and reset your password.
For information on general claims processing, please click the expand button:
Important Claims Payment Information
The following information below will assist you with understanding how your medical insurance claims will be processed. Please read this information carefully to ensure you understand what processes must occur in order for claim processing.
*Please note that failing to provide any additional information outlined below may result in a delay or denial of your submitted claims.
To determine which of the claims payment provisions described below apply to your plan, please refer to your plan brochure. This can be found by clicking on the 'My Benefits & Plan Information' tab to the left.
Excess Policy: If your student medical insurance plan is an Excess Policy, this means that if you have another health insurance plan, your other insurance plan is considered your 'primary' insurance plan and will pay first. The student insurance plan will therefore not pay for any eligible benefits until your primary insurance has paid according to their policy terms. It is important that you provide health insurance information for both policies to your provider at the time services are rendered. Not providing this information may significantly delay claims processing.
Coordination of Benefits: If your student medical insurance plan has a Coordination of Benefits provision, this means your student medical insurance plan will coordinate the payment of claims with your other insurance company. You will need to advise your provider that you are covered under two policies and then provide the claims company with information about your other health insurance company. Not providing this information may significantly delay claims processing.
Primary Coverage: If your student medical insurance plan is a Primary Plan, this mean that the student medical insurance plan will pay all claims for eligible covered expenses as the primary carrier and will not coordinate benefits with any other insurance plan. If you have other insurance, you may submit any unpaid charges to your other insurance.
Is any other information needed in order to pay a claim?
If the treatment you received was a result of an accident, you will receive a letter from the claims administrator asking for information about the accident, i.e. if it was the result of a motor vehicle accident, from playing sports, etc. Your claim cannot be processed without this information, so please respond to the letter promptly. You may also receive a letter asking you if you are covered by any other health insurance plan. It is important to respond promptly to this as well.
Who is my Claims Company?
Aetna Student Health is responsible for processing your claims. Their dedicated claims analysts and customer service representatives can address any questions you have on an outstanding claim or on how a claim has been paid.
Important Health Insurance ID Card Instructions
Please follow these instructions to obtain your ID card:
4. Click the purple icon that says "Get your ID card."
5. Enter your Student ID number and date of birth, then click "Submit" to generate your ID card.
Note: This process will only allow access to your ID card. In order to obtain access to claim information and tax documents,
you will need to create a User Account using the "Your Member Website" link at the top of the page.
A claim form is not required. However, you can download one by clicking on the following link:
Medical Claim Form
How do I contact Aetna Student Health?
Aetna Student Health
PO Box 981106
El Paso, TX, 79998