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Claims Company Information

For information on general claims processing, please click the button.

Important Claims Payment Information

WHO IS MY CLAIMS COMPANY ?

Beginning with the 2018-2019 policy year,

Consolidated Health Plans is responsible for processing your claims. Their dedicated claims analysts and customer service representatives can address any questions you have on an outstanding claim or on how a claim has been paid.

Providers will bill the claims company directly. In the event that you paid for services and need to be reimbursed, mail the original invoice, proof of payment, and a copy of insurance ID card to Consolidated Health Plans. Medical claim forms are not required. Please retain a copy of all mailed documentation for your records. Approximately 30 business days are required to process a reimbursement for a medical claim.

Claim Form

A claim form is not required. However, you can download one by clicking on the following link:

Claim Form

How do I contact Aetna Student Health?

Aetna Student Health
PO Box 981106
El Paso, TX, 79998

You can call them toll-free at 866-746-6590.